Consulting and training
for the automotive industry
Aligning strategy, people, processes and KPIs to improve real-world retail execution
INYATI is an international reference in consulting and training for the automotive industry.
We help OEM, NSC’s, importers and retailers to turn their
strategy into:
- Consistent and harmonized behavior
- Scalable adoption
- Measurable retail performance
Our main findings
- Low awareness of disruptive factors
- A vehicle purchase became a digital process
- Customer expectations have changed (Y, Z generation)
- Lack of standardization & harmonization
- Need for alignment across the various levels of management
- Poor customer data integration
- Increased staff turnover (see onboarding needs)
- Need for new and innovative sales models and processes
Consulting
Rethink business challenges in a changing market
We conduct ongoing market research to gain a deep
understanding of trends and opportunities
- Business diagnosis
- Customer journey / Customer centric
- Dealer Network development
- Retail processes design
- Market intelligence
- Fleet management
- Automotive Regulation
- Full Life Cycle Management
- Residual values
- Interim management
Training
Turn knowledge into behavior
for sales and after-sales
Class room training, blended learning, e learning, micro-learning, AI supported coaching, adaptive learning, gamification. We conduct ongoing market research to gain a deep understanding of trends and opportunities.
- Product launch
- Business conquest & social selling (sales advisors, marketeers)
- Managers enablement
- Sales performance (sales managers & advisors, key accounts)
- After-sales performance (service advisors)
- ICE & EV used cars sales
- Connected services
- Automotive regulation
- On-boarding of newcomers
- Certification
Cases
- NSC’s Sales forces (European OEM)
- B2B Key account management (European OEM)
- BEV, a new paradign (several OEM)
- First Stop RPM Process (tyre manufacturer)
- Innovative new vehicle delivery (Korean OEM)
- RPM Service advisor (European OEM)
- Network strategy and development (Chinese OEM)
- B2B sales process (European OEM)
- Customer Centricity (European OEM)
- eSales tools (tyre manufacturer)
- Used cars program (Japanese OEM)
- And many more
Partners
